I've been thinking lately about how grateful I am for our amazing friends and clients like you. We work extremely hard to take phenomenal care of you, but it still takes a lot of trust for you to hire us and for you to introduce us to your friends, co-workers and family.
I have also been thinking about how to avoid the occasional jerk who slips through the cracks and ends up hiring us when, honestly, we don't want to work with them. Usually we just politely fire them as clients, but from time to time it is too late in the process and we have to work with someone who does not respect our expertise, appreciate our extensive efforts to serve them and who has not one ounce of gratitude in their body. Such is life in business, but it does trigger a need for a plan. I'm happy to share my plan with you below:
- Always be nice - even if you don't want to be.
- Always provide value to others - even if they don't appreciate it.
- Respect yourself enough to turn down business, opportunity, relationship etc. when the other party is not a healthy fit.
- Be clear on who you are looking for. Whether it is a prospective client, friend, spouse, vendor, employee or employer, you need to be able to respect and share with them openly.
- Train others to reinforce this plan on your behalf. By allowing others to treat you poorly, you in effect "train them" to continue to do so. Even worse, you train them to send other abusive people your direction. You train others by clearly communicating (#4) who you are, what your values are and where you are not willing to compromise. Don't forget #1, but you don't have to choose to be around folks who are detrimental to your life and goals.
Please let me know if you have any suggestions on how to improve the plan. Neither of us can afford any more jerks, takers, Debbie Downers or discouragers in our lives and we'd all enjoy more great Friends!
Just in case you're hiding a few friends or co-workers who need to sell a Dallas home right now, and of course are positive, kind and respectful people, please call us immediately. We are selling houses so fast right now that it is tough to keep a decent size inventory for our buyers. We are selling houses way way above average market price as well, so that's a bonus!
Have a terrific week,